Case-based learning, panorama style, and improving the quality of electronic services for university students

The current research aims to reveal the effect of case-based learning, the Panorama style, on improving the quality of electronic services among university students. The research sample consisted of (60) male and female students from the university, South Valley University. The research used the descriptive analytical approach in analyzing the literature, studies and previous research with the aim of describing the research problem, preparing the theoretical framework for the research and determining the skills that must be developed for students to improve the quality of electronic services. The experimental approach was used in the evaluation phase, as the research tools consisted of the achievement test to measure the cognitive aspect and the observation card to measure the performance aspect, by applying the research tools before and after on the students. The model of Muhammad Attia Khamis was used in designing the learning environment, and the experimental treatment materials were represented in designing an electronic learning environment based on the case panorama style. The research results showed a statistically significant difference between the average scores of students in the experimental group and the control group. To research the achievement test, the observation card is for the experimental group that studied using the environment. to learn Electronic existing on pattern the condition panorama To improve the quality of electronic services.

Keywords:

Case-based learning - Panorama style - E-services